The challenge
Cutncurve's inbox was flooded with the same questions (order status, shipping times, product fit) and response times stretched to hours, especially outside business hours.
What they did with OmniEngage
They deployed the OmniEngage AI chatbot trained on their catalog and policies, with clean handoff to the shared inbox whenever a query needed a human. It ran across WhatsApp and web, 24/7.
The results
The chatbot handled the bulk of repetitive questions around the clock, so response times dropped and the team could focus on the conversations that actually drive sales.
“The AI chatbot handles the repetitive questions round the clock, so our team jumps in only when it matters.”