Cancellation Policy

This Cancellation Policy explains how to cancel your OmniEngage subscription and what happens when you do. It forms part of our Terms of Service. Refunds are covered separately in our Refund Policy.

1. You can cancel at any time

OmniEngage is billed monthly with no lock-in and no long-term contract. You can cancel whenever you like, and there is no cancellation fee.

2. How to cancel

Use any one of these options:

• Uninstall the app from Shopify: in your Shopify admin, open Settings > Apps, find OmniEngage and select Uninstall. Shopify cancels your subscription automatically.
• From your OmniEngage account: open Settings > Billing at app.omniengage.io to change or cancel your plan.
• By email: write to support@omniengage.io from the email address on your account, including your store’s myshopify.com domain, and we will cancel it for you.

3. Cancelling during the free trial

If you cancel or uninstall within the 7-day free trial, you are not charged a subscription fee.

4. When cancellation takes effect

Your subscription ends as soon as the cancellation is processed, and no further subscription charges are made. The fee already charged for the current billing cycle is not prorated or refunded, except in the cases listed in our Refund Policy.

Uninstalling the app ends your access to OmniEngage immediately. Scheduled broadcasts, running journeys and automated replies stop, and your connected channels are disconnected from OmniEngage.

5. Before you cancel

• Export what you need: download any contacts, reports or conversation history you want to keep, as you may not be able to access them afterwards.
• Wrap up live campaigns: finish or pause scheduled broadcasts and journeys so customers do not receive half-finished sequences.
• Check your wallet: unused wallet balance is not refunded, as explained in our Refund Policy.

6. Your data after cancellation

When you uninstall, Shopify notifies us and we handle your store data as described in our Privacy Policy. You can ask us to delete your data at any time; verified deletion requests are completed within 30 days, as set out on our Data Deletion page.

7. Changing plans instead of cancelling

If your current plan no longer fits, you can move between Growth, Scale and Max at any time. Changes take effect immediately and the difference is prorated for the rest of the billing cycle.

8. Coming back

You can reinstall OmniEngage and choose a plan at any time. The 7-day free trial applies once per store, so it is not offered again on reinstall.

9. Cancellation or suspension by us

We may suspend or cancel your account for a breach of our Terms, non-payment, misuse of messaging channels (for example spam, or policy violations reported by Meta or carriers), or to comply with the law, as set out in our Terms of Service.

10. Changes to this policy

We may update this policy from time to time, and the date at the top of this page shows the latest version.

11. Contact

Billing & refunds: support@omniengage.io
Help & support: hello@omniengage.io
Legal & business: Info@hikedeal.in

Hikedeal Digital Media Private Limited
House No. K-448D, Ground Floor, Prem Nagar Ph-2, Kirari Suleman Nagar, Delhi 110086, India.
CIN: U74999DL2021PTC390122
GST: 07AAGCH0525C1Z5