Data Deletion Instructions

Last Updated: June 6, 2026Effective Date: June 6, 2026Meta App Compliance: Section 4.f Policy compliant

At OmniEngage, we value your privacy and are committed to giving you control over your personal data. In compliance with the Meta Platform Policy, this page provides instructions on how you can request the deletion of your data, or how you can remove OmniEngage's access to your Facebook/WhatsApp integrations.

Please note that deleting or removing the integration means that all synchronized templates, dashboard insights, and message history will be permanently deleted from our servers within the retention timeline outlined below.

1. How to Remove OmniEngage App Access from Facebook

If you have connected your WhatsApp Business Account (WABA) using our Facebook Login / Embedded Signup integration, you can revoke permissions and request data deletion through your Facebook profile:

Go to your Facebook Profile's Settings & Privacy, and then click Settings.
In the left sidebar menu, look for Apps and Websites and click on it.
Look for OmniEngage in the list of active applications.
Click the Remove button next to the application name.
A confirmation modal will appear. Check the options if you wish to remove all history and posts, then click Remove again to confirm.

2. How to Request Direct Data Deletion from OmniEngage

If you wish to request the deletion of your account and all associated customer and messaging data directly from our database, you can do so by contacting us:

By Email: Send a request to support@omniengage.io with the subject line "Data Deletion Request". Please provide the email address associated with your OmniEngage account and/or your connected WhatsApp Business Account ID.
Processing Timeline: Once we receive and verify your request, we will process and delete your personal and synchronized business data within 30 days. You will receive an email confirmation once the deletion is complete.

3. Types of Data Deleted

When a data deletion request is completed, the following data is permanently purged from our databases:

Account Details: Your registration email, password hashes, and profile information.
Access Tokens: All encrypted Shopify API access tokens, Facebook OAuth tokens, and WhatsApp connection credentials.
WhatsApp History: All logged inbound and outbound messaging payloads, quick-reply responses, and template variables.
Shopify Sync Data: Synced customer directories, billing/shipping logs, and abandoned checkout flows associated with your store profile.

4. Data Retention and Exceptions

We do not retain any user data once it has been deleted following your request. However, some system-level logs, invoice history, or transactional records might be kept for legal, tax, or financial compliance as required by local laws, but will not be used for any marketing or operational activities.

5. Contact Support

If you have any questions, concerns, or feedback regarding our data policies, please reach out to our team:

OmniEngage Compliance Officer
Email: support@omniengage.io
Website: https://omniengage.io
Hikedeal Digital Media Private Limited
House No. K-448D, Ground Floor, Prem Nagar Ph-2, Kirari Suleman Nagar, Delhi 110086, India
CIN: U74999DL2021PTC390122
GST: 07AAGCH0525C1Z5